FAQS
TERMS & CONDITIONS
You must be 18 or older to purches alcohol. By
placing this order you are confirming you are
over 18. If you are buying alcohol for someone else they must also be over 18.
Deliveries must be accepted by a person over 18. If our courier is in doubt about the age of the recipient on delivery they will request ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.
STANDARD RETURNS POLICY
If goods are to be returned to Black flag brewery, they must be returned in their origanal packaging, within 14 days of purchase. You will be refunded for the goods once they are back at the brewery, minus applicable shipping costs; unless the return concerns faulty or damaged goods. Contact us at [email protected] if you would like to return your goods.
FAULTY OF DAMAGED GOODS
If there is a problem with your order or items are faulty you must inform us at [email protected] within 30 days of recipt of the order to obtain a refund. We are unfortunately unable to offer refunds after this time period has elapsed, but we will do our best to make something work.
If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this please contact us at [email protected] and we will either resend your order or issue you with a refund.
FAILED DELIVERIES
We cannot accept responsibility for delivery failure if you provide an incorrect address, postcode or contact telephone number. Please check this info when you are placing your order.
This does not affect your statutary rights.
TAXES AND OTHER CHARGES
As these orders are paid in the UK, VAT is payable on all online shop orders regardless of the final destination country. Currently we are unable to deliver outside mainland UK.
We cannot accept responsibility for delivery failure if you provide an incorrect address, postcode or contact telephone number. Please check this info when you are placing your order.
This does not affect your statutary rights.
TAXES AND OTHER CHARGES
As these orders are paid in the UK, VAT is payable on all online shop orders regardless of the final destination country. Currently we are unable to deliver outside mainland UK.